Anybody? Badly needed.
Cannot find answer on goggle and forum.
My DID is routed to " Call menu" and it is working, the problem is it goes straight with the message, no ring before the recording.
Just want to put one ring or two before the recording starts playing.
Basically there are a few ways to do it and the simplest is playing a fake ring tone, maybe using a loop back extension (The person will see a connected status) if you are going to do it this way then I want to make sure you are not using a premium rate number ETC.
Other ways to do this are more complicated, it is even possible to prevent the phone from answering however this is (at least the way I would do it) very complicated.
The best option isn't available for everybody but it would be to set a "post connection" ringtone with their carrier.
If you tell me exactly WHY you want it to happen I can advise you the best way to go about it.
it may even be possible to use a wait before the call is answered on the loopback however ill have to test that
oh then all of this is moot. you may as well add a second or 2 of silence to the start of your call menu introduction if that's the only reason =P
Delaying the answer or using a pre-connect wont help much as your problem is that the fast connection cuts people off, best way to go about it would be to simply download the sound file and edit it in audacity adding a second of silence.
If you want to go via the loop back option and play sip silence/ring tone, then create a new extension and have it route to the call menu that is supposed to handle the inbound.
Give me 2 seconds ill check if call menus support piping sounds. if they do you wont have to change anything in your system
Last edited by ZoVoS on Mon Jan 14, 2013 3:50 pm, edited 1 time in total.
Sorry I disappeared there mate. I had an emergency support call.
In the call menu for the menu prompt use
RINGING SOUND|CALLMENU INTRO SOUND
For example mine would be
If you don't have a simple ringing sound provide me with an email and i will send you my UK_ringback_tone
The problem with doing it this way is that it creates a ringing sound each time the call menu is replayed. If that's a problem I can help you find alternative solutions. playing silence would prevent the repeat issue.
on system settings you will want to create your own custom dialplan
[***CONTEXT NAME OF CHOICE***]
exten => ***INBOUND DID NUMBER***,1,Background(sound file of your choice)
exten => ***INBOUND DID NUMBER***,2,Answer
exten => ***INBOUND DID NUMBER***,3,Goto(****CALL MENU ID HERE***,,1)
exten => ***INBOUND DID NUMBER***,4,Hangup
set the inbound did to use exten. (using extension ***INBOUND DID NUMBER*** and context ***CONTEXT NAME OF CHOICE***
However this may cause logging errors.
If it does (you will have to test)
create a new did and use
exten => ***INBOUND DID NUMBER***,3,Goto(trunkinbound,***NEW DID HANDLING CALL MENU***,1)
OR if you want to be dead fancy, (this is what I currently run as the problem is similar to one I have however the code would take me ages to find as most of my installations are heavily customised) Edit the code that creates a call menu and change it so that it starts answer with a s,2.