Features of Vicidial?


Staff member
Here are the major features of VICIdial as taken from their official project website http://www.vicidial.org:

  1. Inbound, Outbound and Blended call handling
  2. Outbound agent-controlled, broadcast and predictive dialing
  3. Full USA FTC-compliance capability
  4. Web-based agent and administrative interfaces
  5. Ability to have agents operate remotely
  6. Integrated call recordingThree-Way calling within the agent application
  7. Scheduled Callbacks: Agent-Only and AnyoneScalable to hundreds of seats
  8. Ability to use standard Telco lines and VOIP trunks
  9. Open-Source AGPLv2 licensed, with no software licensing cost