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  1. S

    Combining TTS and Audio in Broadcast message

    Got it! Working great - thanks
  2. S

    Combining TTS and Audio in Broadcast message

    I put the following code in a TTS window under admin. I ran the campaign but did not hear the audio file. Any feedback on what I'm doing wrong? <audio src='D1.wav' />
  3. S

    Combining TTS and Audio in Broadcast message

    Thank you !
  4. S

    Combining TTS and Audio in Broadcast message

    I currently have a TTS script that is working fine. Currently the entire voice message is TTS. I want to replace much of the TTS with audio recordings. I am not sure how to insert the audipo recording in the script. Can someone please help or point me in the right direction? Thanks - SNS...
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    Vestec Speech Engine Compatibility Question

    The Digium site made no reference to the version they are selling. The problem I am having is Vestec cannot seem to handle a character range such as a 6-8 character account number. It works fine when enter a fixed character number for an account number. The Vestec people said the newer version...
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    Vestec Speech Engine Compatibility Question

    I am installing a Vestec speech engine. I origionally purchased Vestec version 1xxxx from the Digium site and had problems with it. Vestec sells version 2.3 on their site. I am wondering if anyone knows of an compaibility issues with Vestec 2.3 and Asterisk version 1.4.39.1 Thanks - SNS...
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    Agent Comments not addded to database

    Two days ago all the notes that agents were putting in comment section stopped showing up on reports. Any Ideas what could cause this or how to fix? Thank you - SNS VERSION: 2.4-338a BUILD: 110923-2043 Chassis Model: 813MTQ-520CB - 4x Hot-Swap HDD Bays Processor 1: Intel Xeon E5506 Quad...
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    Agents can't hang up 3-way transfers

    Agents are experiencing an issue where they are unable to hang up – release a “transfer call with agent”. Any ideas on what is causing this problem? VERSION: 2.4-338a BUILD: 110923-2043 Chassis Model: 813MTQ-520CB - 4x Hot-Swap HDD Bays Processor 1: Intel Xeon E5506 Quad Core - 2.13Ghz, 4M...
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    Connection Issues

    After hanging up the call, the agents can still hear the conversation or answering machine. Agents hear multiple phone calls simultanioulsy, information screen sometimes comes up blank when call is connected. I will speak to ISP and see if there is something that can be done. Thank you for your...
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    Connection Issues

    I have two Internet sources in my call center in Mexico. I am connecting to a dedicated server in a data canter in California. VD seems to function properly with no connection issues when I use Internet source 1 (Telmex – see attached tracert) I am having problems with Internet source 2...
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    Time Zone Dialing Dialing Issues

    Also, I ran into an issue where while the list said I had 3500 numbers to dial, I could not get any leads into the hopper. One of my advisors suggested that I change the setting from 9am-9pm dialing to 24 hour dialing and that solved the problem. Any feedback on what my problem is with regards...
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    Time Zone Dialing Dialing Issues

    Thank you. I was told by several "experts" never to adjust that setting. PST is 2 hours behind CST. I assume making the adjustment you recommend would only adjust for 1 hour. Will changing it to -6GMT prevent calls to PST if I start dialing at 9:00AM CST?
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    Time Zone Dialing Dialing Issues

    I have my server set to USA CST. VD is set to -5GMT. When I load a list of 4000 numbers, the campaing says there are 3550 ready to dial. I assume that this is accounting for time zones that are too early to dial. When I start the campaign, it immediately dials USA PST which is too early to dial...
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    Install and Configure Lumen Vox Speech Engine

    I am looking for somone to install nad configure a Lumen Vox Speech Engine to my Vicidial - Please contact me if intersted in discussing. Thank you. VERSION: 2.4-338a BUILD: 110923-2043 Chassis Model: 813MTQ-520CB - 4x Hot-Swap HDD Bays Processor 1: Intel Xeon E5506 Quad Core - 2.13Ghz, 4M...
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    IVRS Speech Recognition Question

    Thanks - Can you steer me to a person or orgainzation that can do this for me in a cost-effective manner?
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    IVRS Speech Recognition Question

    I'd like to know if VD has the ability to incorporate IVRS speech recognition. For exapmple, if a person speaks thier name or credit card information, can VD translate that information and store it in a report that can be converted into a text file for batch credit card processing? Any help on...
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    Time Synch

    Thank you!
  18. S

    Time Synch

    I am fairly new to VD I am installing VERSION: 2.4-340a BUILD: 111006-1403. Is it madatory that the server time, PHP time and DB time all match in synch in order for VD to opererate properly? I am getting conflicting answers to the above question from various "experts" thanks in advance for...
  19. S

    Assign DID to Vicidial Extension

    Can you help me to configure a DID phone mumber to an extension on Vicidial? Many thanks - SNS VERSION: 2.2.1-237 BUILD: 100510-2015
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    Caller ID on Survery Campaign Problem

    I was testing a press 1 to transfer survey. At first, the caller ID of the party I was calling was showing up to my agent when transferred. Now the caller ID set on the campaign is showing up after "1" is pressed and the call is transferred to an agent. Does anyone know what controls this...
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